Shipping & Returns
Effective September 14, 2026
Shipping
Thoughtfully packed, on its way to you.
Where we ship
We currently ship to supported addresses within the United States. Available destinations are shown at checkout. We do not currently offer international shipping.
Shipping cost
Standard shipping is a flat $5 per order. We do not currently offer a free-shipping threshold. Your shipping charge and any applicable taxes are displayed at checkout before you place your order.
Processing and delivery
In-stock orders ship within 1–3 business days, excluding weekends and US federal holidays. If a product has a different shipping schedule, we will disclose it before you order.
Once your order ships, we'll email your shipment confirmation and tracking information. Delivery time depends on the destination and carrier. Unless expressly stated otherwise, delivery dates shown at checkout are estimates, not guarantees.
If we cannot ship within the promised time, we will contact you with an updated shipping estimate and the option to agree to the delay or cancel for a prompt refund of the unshipped order or affected items, including applicable charges, as required by law.
Address changes
Please check your shipping address before placing an order. If you notice an error, email janel@risefinery.com immediately. We will try to update it before shipment, but changes cannot be guaranteed once fulfillment is underway.
If a package is returned because of an incorrect or undeliverable address supplied with the order, we'll contact you about the next steps. Any proposed reshipping charge will be disclosed and agreed with you before we resend the package. We will not charge you to correct a shipping error we made.
Delayed, missing, or damaged deliveries
If tracking stops updating, a package is marked delivered but cannot be found, or an item arrives damaged, email janel@risefinery.com with your order number. We'll help investigate with the carrier and work with you on the appropriate resolution. Contacting us does not replace or limit any rights you have under applicable law.
For return instructions, please see our Returns & Refunds Policy. This shipping policy applies to retail website orders; wholesale shipping arrangements are agreed separately.
Returns & refunds
We want you to feel good about what you choose. If your order isn't quite right, we're here to help.
Our return window
For eligible retail purchases made at risefinery.com, you may request a return within 30 calendar days of receiving your item. Once your return is approved, please send it back within 14 calendar days.
Items must be unworn, unused, and in their original condition, with any tags, signature pouch, included accessories, and original product packaging. Please return complete sets together, including all six pairs when returning a set of Riser Earring Backs.
Earrings and Riser Earring Backs must not have been worn or used. Lip balm is final sale and cannot be returned for a change of mind. Items clearly marked Final Sale before purchase are also excluded from change-of-mind returns. Other sale and limited-edition items follow our regular return policy.
These conditions do not limit your rights if an item is damaged, defective, incorrectly supplied, or otherwise does not conform to your order.
How to start a return
Email janel@risefinery.com with your order number, the item you'd like to return, and a brief note about the reason. We'll confirm eligibility and provide return instructions and the return address. Please contact us before sending anything back so we can identify and process your return correctly.
For a change-of-mind return, you are responsible for purchasing return postage. We recommend a tracked service and keeping your shipping receipt. We do not charge a restocking fee.
Your refund
We will inspect your return and let you know the outcome. Eligible refunds will be issued to the original payment method within 7 business days of receiving your return. Your bank or payment provider may need additional time to post the credit.
Refunds are based on the price actually paid for the returned item, after discounts, plus any applicable refundable tax. The original shipping charge is not refundable for an ordinary change-of-mind return. Exceptions apply when the return results from our error, a damaged or defective item, or when required by law. If the entire order is returned for one of those reasons, we will also refund its original standard shipping charge.
If an item does not meet the return conditions, we'll explain the reason and discuss the available options before taking further action.
Damaged, defective, or incorrect items
If something arrives damaged or isn't what you ordered, email janel@risefinery.com as soon as possible, ideally within 7 days of delivery. Include your order number and, if possible, photos of the item and packaging. Please keep the packaging while we review the issue.
We'll work with you on an appropriate replacement or refund and cover any necessary return shipping for an item that arrived damaged, defective, or incorrect. Our request to contact us within seven days does not limit any rights you have under applicable law, including for defects discovered later.
Exchanges and gifts
To choose a different item or finish, request a return and place a new order. The new order is subject to availability and our normal shipping charge; we cannot reserve a replacement through a return request.
For a gift return, contact us with the original order information. Eligible refunds go to the original payment method, so the purchaser may need to assist.
Order changes and cancellations
Email janel@risefinery.com as soon as possible if you need to change or cancel an order. We'll do our best to help before it ships. We cannot guarantee that a change or cancellation can be made once fulfillment is underway. A full order canceled before shipment will receive a full refund, including its shipping charge. Separate rights apply to delayed or unfulfilled orders as described in our Shipping Policy and applicable law.
This policy applies to retail purchases made through risefinery.com. For purchases from another retailer, please contact that retailer. Wholesale orders are subject to separately agreed wholesale terms. Nothing in this policy limits rights that cannot be excluded under applicable law.